TRACKING YOUR ORDER
Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in the China.
It will take up to 24-72 hours to process all orders.
Orders have an estimated delivery timeframe within 2-1 business days for Express Shipping and 5-7 business days for Standard Shipping, upon dispatch, to all countries that we deliver to. All express orders will be shipped via courier and standard Shipping will be sent via Royal Mail with Direct Line shipping (passed to local postal provider upon arrival at destination country).
Orders can be sent worldwide, with over 40+ countries with the exemption of Russia at the moment, and we cannot deliver to PO Boxes.
Please note delivery times to recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.
CUSTOMS / DUTIES
While I take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, I cannot guarantee that your parcel will be free from customs and duties as I have no control over these charges as it varies from country to country.
I would advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
PARCEL RETURNED TO SENDER (RTS)
In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, I would contact you regarding reshipping and will ask for a reshipping fee ,depending on the shipping method you chose.
Due to the hand made nature of the items for sale on this website, all listings will include the description of what to expect regarding the state of each collectible art doll + accessories. Please bear this in mind before purchase as there is a no return / refund policy on one of a kind items.
Should there be any issues / damage on the shipment - please send me an inquiry via the contact form and I will be happy to help.